I’m all about that fresh freshness. Whether it’s scent, feel, or taste. And as you may know, I’m all about interior design and spas. Welcome to my blog. So, because I am educated in the design of interior spaces… and consider myself an aficionado of spas (you bet I deemed myself) … I think it’s interesting to talk about an important topic I have yet to touch on: maintenance (and service) upkeep in a spa business.
I bring this up because 3 years ago I visited the most adorable spa in Amsterdam called The City Street Spa. It was a dream. Literally. From the city itself, to the experience of getting there by bicycle, to the atmosphere, ambiance, quality of treatment and visual aesthetics of the spa, it was amazing. My girlfriend Shaina and I have talked many times about how we would love to own something this very size. It was bright, sunny, airy, had its private spaces, a good range of services and the treatment(s) I had were incredibly carried out. Zen.
Flash forward 3 years and I’m back in Amsterdam, wanting to have a couple hours of spa relaxation with my fiancé while visiting the city so I suggested we check out this place…as he is also a spa aficionado 😉
Well, to my chagrin, the spa was not still operating as it once had. Allow me to list the problem areas, then I will speak of solutions, and lastly about why you need to maintain and advance a spa concept (if it’s not obvious).

PROBLEMS & SOLUTIONS:
1. We were not greeted in a timely manner. I honestly don’t care if you’re in the middle of speaking to someone on the phone – you have to acknowledge your customers who walk in your door.
When you show people (even the one you’re on the phone with) that you can multi-task, and are busy, people begin to respect your time – and the person who entered your door feels like a priority. Which they are. They pay your bills.
2. The lockers still don’t have locks. It’s not even a locker. It’s an armoire. As an expat and world traveler, sorry, but I don’t trust people. I don’t care how safe the country is. At a spa I should be able to leave my worries, and possessions behind…not bring them with me to my treatment.
3. The lounge. Two key things happened here.
A. The fur throws on the lounge chairs were the same ones from 3 years ago. Now, they’re ragged, discolored, and just look old. Yikes. & dare I say, “ew”. Replacing the 30€ throws is a simple way to keep things looking fresh.
B. I am also a tea aficionado. And call me crazy but of all places, one that is about your health and well-being, a spa should have the absolute best selection of tea. Especially!, when you’re asked to sit and wait for 20 minutes before your service. Two things would have made, and started, this part of our experience off much better.
1. A menu to choose our tea – or better yet – a selection of beverages. Options. A snack maybe even? Who wants to be hungry and parched while trying to enjoy a relaxing treatment? Not me. We were served a Lipton variety. Lipton?! Of all places Amsterdam, a city known for its trade of goods, should be supporting a local tea business.
2. Knowledgeable staff. I asked the person serving us tea what options we had for tea and she did not know. She had to go check. Come to find out we had one. These types of things perplex you as to why this happened. A well run spa has these things under control.
4. My eyes were not covered during my body scrub. Any type of service that doesn’t include a facial, your eyes should be covered. Of course, that permits the service provider to ask what you prefer. Creating darkness allows you to relax…not pop an eye open to peak at the process…or have flickering eyes etc.
That’s all I’m going to say. I don’t want to bash the place. I would still recommend it because the prices are reasonable and the staff is overall polite. It be things I’ve mentioned are easy fixes.

WHY UPKEEP IS IMPORTANT:
I think it goes without saying, now that I’ve listed my grievances, why it is important to address the aforementioned things. No matter the space, keeping things fresh makes a space last, keeps things interesting and shows you care.
The take-away points are:
- Never forget what good customer service entails.
- Invest in privacy for your clients.
- Train your staff.
- Provide beverage/snack options for your clients.
- Collaborate with local businesses for drink/food options. Maybe even skincare products etc.
- Always strive to create a relaxed ambiance for your client. Put yourself in their position and think of how you would want the service to play out.

What a dream London is. Truly, a star!
We flew in on Friday afternoon checked into the Mondrian London – on the Thames river(!) – …went for a walk along said river in the rain … oh yea, no mushy gushy details! ;) We planned to have our joint spa day in the hotel’s “Agua Spa” Saturday morning. So after an incredible dinner at Sketch London (highly recommend) Friday night, we awoke Saturday, went down for breakfast in the beautiful water-front restaurant and then made our way through the hotel, down to the second level where the direct elevator dropped us off at the reception desk of the spa. We were quickly attended to and asked to sit down in the bright and white lobby and fill out a questionnaire on an iPad.

I undressed, knowing my facial was going to also include my décolletage, slipped into my robe and slippers and made my way to the relaxation room.
Moving on. I went into this relaxation room where my esthetician promptly came to retrieve me. She was a sweet young woman who smiled, and walked me to the room where she asked me to de-robe and lie on the facial bed face-up under the towels while she exited the room. One thing I want to mention that I appreciated was that I asked for her to grab some chapstick (as I forgot mine beforehand and did not want to sit through a facial appointment with chapped lips) and sure enough when she came in and began her techniques it was the first thing she applied. I also asked her if she could tell me what she was doing as she began a new cleaning technique or nourishment product to my face – and that she did!, in a very non-intrusive way.
The facial I selected was the Signature Treatment defined as “Lifting. Firming. Draining. Take that, ageing and stress.” I cannot recall the exact order of procedures or products throughout the facial but what I do know is everything was organic and natural. And I felt cleannn afterward. Two of the products I do recall was the honey mask application she used to exfoliate my skin and the toner that was full of herbs and essentials, and of course, rose water. It smelt heavenly. The honey exfoliation, which I mention because I want to try at home, was and is basically a great black head remover. Apply it like you would any other masque but throughout the time it sits on your face, you are using your [clean] fingers to dab at your face and lift the dirt out with the stickiness of the honey. Sounds yummy right? A must try for sure!
One, or should I say a few, of my favorite parts about a facial is when they 1) include the décolletage area 2) they massage your shoulders and neck 3) they give you a scalp massage & 4) give your face a good pressurized massage. I received all 4 favorite parts, however I would have liked her to apply a bit more pressure to those key areas of the face: temples, nostrils, sides nose ridge / eye sockets, jaw etc.
My facial came to an end, which mind you didn’t feel too long or too short – it was perfect timing. She stepped out of the room and told me to take my time getting up. After relishing in the moment and feeling grateful for her, this weekend, mi amore, life, my health and more…I put my robe back on and stepped out of the room where she greeted me with a glass of water. She walked me over to the relaxation room and offered me tea or coffee. I opted for the tea, of course. White tea that is. She wrapped me up into one of the lounge chairs and the sleeping bag-like blanket where I got real comfy and began my hour long lounge of editing photos, and sipping tea in peace…right in front of the beautiful water sculpture.
After lounging with my new glow for some time, I went into the locker room, changed back into my clothes and made my way out to get that afternoon pick-me-up cappuccino so we could head out and explore the beautiful city of London – traditional English weather and all!













