Archives for posts with tag: ambiance

I’m all about that fresh freshness. Whether it’s scent, feel, or taste. And as you may know, I’m all about interior design and spas. Welcome to my blog. So, because I am educated in the design of interior spaces… and consider myself an aficionado of spas (you bet I deemed myself) … I think it’s interesting to talk about an important topic I have yet to touch on: maintenance (and service) upkeep in a spa business.

I bring this up because 3 years ago I visited the most adorable spa in Amsterdam called The City Street Spa. It was a dream. Literally. From the city itself, to the experience of getting there by bicycle, to the atmosphere, ambiance, quality of treatment and visual aesthetics of the spa, it was amazing. My girlfriend Shaina and I have talked many times about how we would love to own something this very size. It was bright, sunny, airy, had its private spaces, a good range of services and the treatment(s) I had were incredibly carried out. Zen.

Flash forward 3 years and I’m back in Amsterdam, wanting to have a couple hours of spa relaxation with my fiancé while visiting the city so I suggested we check out this place…as he is also a spa aficionado 😉

Well, to my chagrin, the spa was not still operating as it once had. Allow me to list the problem areas, then I will speak of solutions, and lastly about why you need to maintain and advance a spa concept (if it’s not obvious).

PROBLEMS & SOLUTIONS:

1. We were not greeted in a timely manner. I honestly don’t care if you’re in the middle of speaking to someone on the phone – you have to acknowledge your customers who walk in your door.

When you show people (even the one you’re on the phone with) that you can multi-task, and are busy, people begin to respect your time – and the person who entered your door feels like a priority. Which they are. They pay your bills.

2. The lockers still don’t have locks. It’s not even a locker. It’s an armoire. As an expat and world traveler, sorry, but I don’t trust people. I don’t care how safe the country is. At a spa I should be able to leave my worries, and possessions behind…not bring them with me to my treatment.

3. The lounge. Two key things happened here.

A. The fur throws on the lounge chairs were the same ones from 3 years ago. Now, they’re ragged, discolored, and just look old. Yikes. & dare I say, “ew”. Replacing the 30€ throws is a simple way to keep things looking fresh.

B. I am also a tea aficionado. And call me crazy but of all places, one that is about your health and well-being, a spa should have the absolute best selection of tea. Especially!, when you’re asked to sit and wait for 20 minutes before your service. Two things would have made, and started, this part of our experience off much better.

1. A menu to choose our tea – or better yet – a selection of beverages. Options. A snack maybe even? Who wants to be hungry and parched while trying to enjoy a relaxing treatment? Not me. We were served a Lipton variety. Lipton?! Of all places Amsterdam, a city known for its trade of goods, should be supporting a local tea business.

2. Knowledgeable staff. I asked the person serving us tea what options we had for tea and she did not know. She had to go check. Come to find out we had one. These types of things perplex you as to why this happened. A well run spa has these things under control.

4. My eyes were not covered during my body scrub. Any type of service that doesn’t include a facial, your eyes should be covered. Of course, that permits the service provider to ask what you prefer. Creating darkness allows you to relax…not pop an eye open to peak at the process…or have flickering eyes etc.

That’s all I’m going to say. I don’t want to bash the place. I would still recommend it because the prices are reasonable and the staff is overall polite. It be things I’ve mentioned are easy fixes.

WHY UPKEEP IS IMPORTANT:

I think it goes without saying, now that I’ve listed my grievances, why it is important to address the aforementioned things. No matter the space, keeping things fresh makes a space last, keeps things interesting and shows you care.

The take-away points are:

  • Never forget what good customer service entails.
  • Invest in privacy for your clients.
  • Train your staff.
  • Provide beverage/snack options for your clients.
  • Collaborate with local businesses for drink/food options. Maybe even skincare products etc.
  • Always strive to create a relaxed ambiance for your client. Put yourself in their position and think of how you would want the service to play out.
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I received quite the sentimental birthday gift(s) from a gentleman I’d recently met. One of those being a little envelope that said on it: “another one for the blog”. Enclosed was a gift card to the revered and beautiful Coronado Hotel Del Spa. I can’t begin to express how touched I was that this man took the time to not only read my blog, where so many of my personal beliefs can be found, but went out of his way to support my passion by gifting me an experience to reflect upon here. SO thoughtful.

So it began. I booked my service for a Sunday. A Sunday after a very heavy week that needed a little, no, a lot of relaxation and reflecting. I chose to receive the Del Signature Body Scrub, “a skin softening body exfoliation that combines sea salts with a light application of aromatic essential oils that leave your skin nourished, smooth and supple.”

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Seeing as I live in the city this spa is in,  I took the 25 minute drive over to the Coronado Island, parked in the adjacent parking lot, walked around the hotel to the left of the main entrance (I called prior to arriving to ask what the simplest route to the spa was), walked past the souvenir shop, the restaurants, the pool, and that beautiful expanse of ocean, and there tucked away at the end of this walkway was the Salon & Spa.

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I arrived promptly at 3pm where I was greeted by the receptionist who checked me in, then another woman greeted me and showed me to the fairly tight locker/changing room where I slipped into my bikini and put on my robe. I was asked to meet her outside the locker room where she then walked me over to a common area to meet my exfoliator Abe. Abe said hello and walked me to my room where this little experience was to take place.
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While it had stone floors and the walls were also clad in stone, the room still had a warm and zenful feeling to it, aided by the ambient music. I believe this is because scrubs can be somewhat messy so the room needs to be easily cleanable. Before exiting the room, Abe asked that I slip out of my bikini and lie face down first. He came back in and the treatment began. He first put a few dollops of the sea salt scrub along my arms and back, then he lightly rubbed it all over that area, and followed it up with another, more vigorous, scrub. The back of my thighs, calves and feet were the next area he treated. After my backside was done he professionally, and fluidly, had me turn over (he kneeled behind a towel he held up, which he would then lay over me as he rose) and then proceeded to help cover my breasts with another towel so to be able to exfoliate my neck, chest, and stomach. After he treated those areas he proceeded with my thighs, calves and feet. At this point I was in that zen-like trance that just happens during these treatments – and I’m pretty sure he forgot to scrub my left leg, but before I could say something he was asking me to wake out of my daze and head to the Swiss Shower to rinse off. The only way I could tell my leg hadn’t been scrubbed was by touching it, and nope, no sea salt on that left thigh. Oh well.

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Abe walked me to the Swiss Shower that he turned on for me, asked me to rinse off and told me he’d be waiting in the hall with a cup of water. The Swiss Shower has 3 stacked shower heads on 3 different walls along with a handheld showerhead; quite fun if I do say so myself. So I enjoyed this for a little bit, dried off and met Abe in the hall where he walked me back to my room and proceeded to moisturizer my entire body in the same manner he exfoliated. This time he remembered my left leg. 🙂 The treatment concluded with an essential oils neck and shoulder massage that felt delightful. Abe asked if the lighting was okay and told me to take my time leaving the room. After coming back to reality, I walked into the hall where Abe was waiting with water for me again. He showed me to the locker room and mentioned all of the amenities I could take advantage of. And that I did.
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The steam room and jacuzzi were tucked back in some corner of the facility that felt like quite the little gem due to the beautiful and bright ambiance this area had about it, along with a beautiful wall of mosaic tiles. (I’m a sucker for mosaics – and stained glass.) I decided to enjoy some time in the steam room first and then I relaxed And took some time to hang out in the jacuzzi. After drying off I headed into the Relaxation Room across the way; it also being a beautifully bright room where there were my favorite flavored teas, and little bites to eat like almonds, dried berries and even apples. I made some tea and cozied up in one of the chairs where I spent quite a bit of time taking it all in.

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After I was done in the Relaxation Room I walked out to the private infinity pool area to check out how the day was progressing weather wise and then made my way back to the locker room to get back into my clothes and check out.

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All in all it was such a lovely experience. The staff was nice and professional, the facility was clean, I enjoyed the service and amenities and it was everything a spa day should be – relaxing. I really don’t have much feedback for The Hotel Del Spa besides interior design comments like maybe updating some of the light fixtures, changing burnt-out lightbulbs, upgrading artwork and maybe more chic pillows. I tend to have an eye for amelioration. 😉

I feel so grateful to have been able to experience a spa day at such an iconic (and local!) Hotel & Spa. It was much needed and the fact that there was such a considerate gesture behind my ability to be in this moment, made it all the sweeter. If you’re reading this Cowboy, thank you.

Till the next spa experience!

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I am currently navigating these blog discussion boards to figure out how to post the Digital SLR photos I take with my Nikon onto their own Page/Tab. Until then, I wanted to share a photo I snapped (and edited) while scouting this epic sunset location I’d been to, but could not remember for the life of me how to get back to. And we found it! And no, I wasn’t successful getting a sunset shot. But, while I was finagling with my camera’s Manual settings in order to catch that setting sun, I turned around and saw this scenic ambiance framing the path we took in, leading us toward the ocean. Here we are looking North East into California from a La Jolla cliff in San Diego. If you click on it, you will see more detail. Jan152015_1938January 15, 2015 around 5:00pm.