I’m all about that fresh freshness. Whether it’s scent, feel, or taste. And as you may know, I’m all about interior design and spas. Welcome to my blog. So, because I am educated in the design of interior spaces… and consider myself an aficionado of spas (you bet I deemed myself) … I think it’s interesting to talk about an important topic I have yet to touch on: maintenance (and service) upkeep in a spa business.

I bring this up because 3 years ago I visited the most adorable spa in Amsterdam called The City Street Spa. It was a dream. Literally. From the city itself, to the experience of getting there by bicycle, to the atmosphere, ambiance, quality of treatment and visual aesthetics of the spa, it was amazing. My girlfriend Shaina and I have talked many times about how we would love to own something this very size. It was bright, sunny, airy, had its private spaces, a good range of services and the treatment(s) I had were incredibly carried out. Zen.

Flash forward 3 years and I’m back in Amsterdam, wanting to have a couple hours of spa relaxation with my fiancé while visiting the city so I suggested we check out this place…as he is also a spa aficionado 😉

Well, to my chagrin, the spa was not still operating as it once had. Allow me to list the problem areas, then I will speak of solutions, and lastly about why you need to maintain and advance a spa concept (if it’s not obvious).

PROBLEMS & SOLUTIONS:

1. We were not greeted in a timely manner. I honestly don’t care if you’re in the middle of speaking to someone on the phone – you have to acknowledge your customers who walk in your door.

When you show people (even the one you’re on the phone with) that you can multi-task, and are busy, people begin to respect your time – and the person who entered your door feels like a priority. Which they are. They pay your bills.

2. The lockers still don’t have locks. It’s not even a locker. It’s an armoire. As an expat and world traveler, sorry, but I don’t trust people. I don’t care how safe the country is. At a spa I should be able to leave my worries, and possessions behind…not bring them with me to my treatment.

3. The lounge. Two key things happened here.

A. The fur throws on the lounge chairs were the same ones from 3 years ago. Now, they’re ragged, discolored, and just look old. Yikes. & dare I say, “ew”. Replacing the 30€ throws is a simple way to keep things looking fresh.

B. I am also a tea aficionado. And call me crazy but of all places, one that is about your health and well-being, a spa should have the absolute best selection of tea. Especially!, when you’re asked to sit and wait for 20 minutes before your service. Two things would have made, and started, this part of our experience off much better.

1. A menu to choose our tea – or better yet – a selection of beverages. Options. A snack maybe even? Who wants to be hungry and parched while trying to enjoy a relaxing treatment? Not me. We were served a Lipton variety. Lipton?! Of all places Amsterdam, a city known for its trade of goods, should be supporting a local tea business.

2. Knowledgeable staff. I asked the person serving us tea what options we had for tea and she did not know. She had to go check. Come to find out we had one. These types of things perplex you as to why this happened. A well run spa has these things under control.

4. My eyes were not covered during my body scrub. Any type of service that doesn’t include a facial, your eyes should be covered. Of course, that permits the service provider to ask what you prefer. Creating darkness allows you to relax…not pop an eye open to peak at the process…or have flickering eyes etc.

That’s all I’m going to say. I don’t want to bash the place. I would still recommend it because the prices are reasonable and the staff is overall polite. It be things I’ve mentioned are easy fixes.

WHY UPKEEP IS IMPORTANT:

I think it goes without saying, now that I’ve listed my grievances, why it is important to address the aforementioned things. No matter the space, keeping things fresh makes a space last, keeps things interesting and shows you care.

The take-away points are:

  • Never forget what good customer service entails.
  • Invest in privacy for your clients.
  • Train your staff.
  • Provide beverage/snack options for your clients.
  • Collaborate with local businesses for drink/food options. Maybe even skincare products etc.
  • Always strive to create a relaxed ambiance for your client. Put yourself in their position and think of how you would want the service to play out.
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